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Interpersonal Communications 人際溝通（226M） |
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| 第一篇: Conversing with Ease | ||
| 目標: OBJECTIVES |
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| ◆ | Identify techniques to use in conversing with strangers | |
| ◆ | Recognize different levels of conversation. Initiate a conversation with a stranger | |
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Use open-ended questions to solicit information for further conversation | |
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時間: 10 ~ 14分鐘 10-14 minutes |
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| 第二篇: The Successful Negotiator | ||
| 目標: OBJECTIVES |
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| ◆ | Employ win/win negotiating strategies to achieve your goals. | |
| ◆ | Enjoy the benefits of win/win negotiating. | |
| ◆ | To apply vocal techniques that will aid in the effectiveness of the reading | |
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時間: 10 ~ 14分鐘 10-14 minutes |
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| 第三篇: Diffusing Verbal Criticism | ||
| 目標: OBJECTIVES |
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| ◆ | Respond non-defensively to verbal criticism. | |
| ◆ | Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution | |
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時間: 10 ~ 14分鐘 10-14 minutes |
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第四篇: The Coach |
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| 目標: OBJECTIVES |
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| ◆ | Determine reasons for someone's substandard performance | |
| ◆ | Coach the person to improved performance | |
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時間: 10 ~ 14分鐘 10-14 minutes |
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| 第五篇: Asserting Yourself Effectively | ||
| 目標: OBJECTIVES |
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| ◆ | Enjoy the mental and physical benefits of being assertive | |
| ◆ | Employ the four-step method for addressing a problem and asking for help | |
| ◆ | Overcome resistance to your requests | |
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時間: 10 ~ 14分鐘 10-14 minutes |
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